Steinberg Online Shop Support by living-c

Service 1

• Contact Details Customer Service

Order 7

• Secure shopping in all of our online Shops
• How does the order process work in the online shop?
• How do I order an upgrade ?
• How do I order VAT exempt products? (EU only)
• Why do I have to enable cookies in my web browser?

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Download 2

• I am receiving the message "You have no downloads available".
• I cannot download the purchased software. How can I download my software?

Delivery 3

• When will I receive my product?
• How can I return the package in case of wrong or damaged delivery?
• Can I cancel my order if it has not yet been shipped?

Service 6

• I haven’t received an order confirmation
• The access details supplied are not being accepted.
• The serial number (license number) supplied is not being accepted.
• What can I do to prevent data loss?
• I’ve lost my access details/ order confirmation.

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Payment 8

• How do I pay by credit card?
• How does Bank Transfer (Payment in Advance) work?
• How do I make a transaction via PayPal?
• Credit card payment with 3D Secure
• How can I securely provide my credit card data?

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Recommended by Steinberg 9

• Steinberg Support
• Updates for Educational Licenses - Steinberg
• Can an activated product license be returned?
• Activation Code or Download Access Code is missing in product box
• On this online shop, the Japanese consumption tax is to be applied from October 1, 2015 due to the Consumption Tax Act was partially amended.

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