Steinberg Online Shop Support by living-c
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Contact Details Customer Service
Secure shopping in all of our online Shops
How does the order process work in the online shop?
How do I order an upgrade ?
How do I order VAT exempt products? (EU only)
Why do I have to enable cookies in my web browser?
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I am receiving the message "You have no downloads available".
I cannot download the purchased software. How can I download my software?
When will I receive my product?
How can I return the package in case of wrong or damaged delivery?
Can I cancel my order if it has not yet been shipped?
I haven’t received an order confirmation
The access details supplied are not being accepted.
The serial number (license number) supplied is not being accepted.
What can I do to prevent data loss?
I’ve lost my access details/ order confirmation.
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How do I pay by credit card?
How does Bank Transfer (Payment in Advance) work?
How do I make a transaction via PayPal?
Credit card payment with 3D Secure
How can I securely provide my credit card data?
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Updates for Educational Licenses - Steinberg
Can an activated product license be returned?
Activation Code or Download Access Code is missing in product box
On this online shop, the Japanese consumption tax is to be applied from October 1, 2015 due to the Consumption Tax Act was partially amended.
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